FAQ
Questions, comments, or concerns? Send us an email at info-in@moom.health
Moom 101
1. What is Moom?
We are a women’s health platform, built by women for women! We create natural remedies in the form of supplements with our expert board, that are tailored to your needs.
We have a variety of subscription and non-subscription offerings to fit your daily needs. We always recommend starting by taking our quiz to get you started on your new daily ritual!
2. How do I start?
You have two options! You can either:
1. Take our expert-backed quiz and discover how to support your body
2. Go directly to our Shop page and choose what you want to take to support your body.
If you have any questions, our quiz will help answer a lot of them, but otherwise please feel free to email us at info-in@moom.health and our expert-trained team will be happy to help!
3. How many sachets will I receive if i order powders?
Each box comes with 30 daily sachets, filled with your dose of vitamins, minerals, and herbs.
Our Products
1. When should I take my daily dose?
All of our products are created with optimal absorption in mind. We generally recommend that you take your daily dose with a meal and enough water! You don’t need to take it with the same meal everyday, but your stomach should be lined to ensure no unwanted tummy aches and optimal absorption!
2. When do my products expire?
We pack and ship our products right to you because we want you to get the absolute best! Our supplements are safe for up to a year after the manufacturing date (noted by MFG on the bottom of your pack), after which we recommend disposing of them responsibly!
3. How will I know what each of the pills are in my pack?
Your order will always include a set of cards highlighting the vitamins, minerals, and herbs in your box- there are images and nutrition facts to help you out, too! You can also login to your account and find out what’s in your pack by clicking on My Account> Orders.
4. Are your products vegan?
Yes! All our products, both the raw ingredients and capsules, are 100% vegan and plant based! They are all also soy free, gluten free, sugar free, and free of any preservatives. For any other dietary restrictions, please refer to the nutritional facts of each product.
5. Are your products organic?
We source organic ingredients whenever possible. In short, we are always simply looking for the best, most bio-available products for you! However, our full product is not certified organic for a couple of reasons, the main one being that certain herbs or herb forms are not available in an organic form, and therefore we would not be able to offer them in our product library. Additionally, while each product may not be organic, we do make sure that all our products are synthetic filler free, preservative free, GMO free, stearate free, gluten free, soy free, and colorant free!
6. Are your products clinically tested?
A selection of Moom’s ingredients have been tested in randomized double-blind, placebo-controlled human clinical trials. Traditionally, there have not been many clinical studies completed on herbs, but the benefits of adaptogens have been illustrated for thousands of years in Ayurveda, and even Traditional Chinese Medicine. We are always looking for avenues to increase our clinical testing and are constantly seeking ways to further improve our offering- ensuring that you are getting the best!
7. Is your packaging environmentally friendly?
Yes! Our vitamin sachets are made from biodegradable plastic, specifically by the Reverte® additive that degrades the polymer chain, making it available for biodegradability when the item has finished its life. Our biodegradable packs comply with FDA, EU and CFIA regulations and ensure that your vitamins are protected and stay fresh for you!
Our vitamin dispensers and informational cards are made from and printed on sugar cane pulp! Additionally, our mailer boxes are 100% recyclable- so please recycle (or upcycle) it! Both our dispensers and cards are certified home and industrially compostable, leaving behind no toxic residue and creating nutrient-rich compost.
8. Are your products pregnancy friendly?
We always indicate pregnancy-friendly products with a special sticker so that it is easy for you to see! That being said, when starting any new routine while pregnant, we definitely recommend consulting your doctor before taking and introducing any new products- Moom or otherwise!
9. Can I take Moom while breastfeeding?
There may be a few ingredients in our products that are cautioned during breastfeeding because they could decrease milk production. To be safe, always speak to your doctor before taking any natural health products, including the products by Moom.
10. How long will it take to see results?
Consistency is key and a daily dose of minerals, vitamins, and herbs that your body needs is, unfortunately, not an overnight fix! We would love to say that you will begin to see changes within a week or two, but real change will truly only begin after 3-4 months of a daily ritual!
11. Do I need to store my Moom in a particular way?
All our formulas are room temperature stable! That being said, we’d recommend storing them out of direct sunlight, in a cool, dark place.
13. Is Moom FSSAI approved?
Yes, our Health supplements are registered with FSSAI and have been approved for sale. Our products are also manufactured in a facility that is FDA approved and NSI approved (a certification only 200 manufacturing facilities in the world have).
14. Where are Moom products manufactured?
Moom products are proudly manufactured in India, where we work with a facility that specialises in high-quality supplement production. The facility is 100% natural, vegan, gluten-free, and Halal-certified, allowing us to uphold the quality, safety and standards we believe in for every Moom product.
Orders, Shipping, Returns
1. How long does it take for my order to be processed?
All orders are processed within 3 to 5 working days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. When will I receive my order?
You should expect to receive your order within 7 days, barring any stock issues or shipment delays.
If not, please contact us at info-in@moom.health with your name and order number, and we will look into it for you.
3. How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info-in@moom.health with your name and order number, and we will look into it for you.
4. What are your shipping charges?
Shipping is free for orders above ₹399 and for orders below that amount, a shipping charge of ₹59 will be applied to your order.
5. What is your refund or return policy?
We do not offer returns, refunds, or exchanges, except in cases where an item is incorrect or defective. Any such issue must be reported within 14 days of receiving your order.
Please email us at info-in@moom.health with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Everything Else
1. Can I send someone Moom as a gift?
Of course! Feel free to leave an order note upon checkout if you're gifting an order.
2. Can my male partner, best friend, boyfriend, husband, brother, etc… take Moom?
While our quiz and product library has been created with women in mind, when addressing general health issues (gut health, sleep, etc.) we don’t discriminate!
We are more than happy to have our male counterparts be part of Moom and are delighted to answer specific questions on how they can get started. Email us at info-in@moom.health for more information!
3. Press Inquiries?
We’d love to chat! Email us at info-in@moom.health and we’ll get in touch ASAP!
4. Want to collaborate with us?
Fabulous! We love connecting with our community and meeting new people! Email us at info-in@moom.health and let’s get the conversation started!