Moom Privacy Policy

Moom Health Services Private Limited (“Moom”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, store and protect personal information when you visit https://in.moom.health, purchase our products, complete a wellness quiz, contact us or otherwise interact with Moom India.

Registered office: E11/12, 3rd Floor, Block E, Vasant Vihar, New Delhi – 110057, India.

We process personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000 and applicable rules, and the Digital Personal Data Protection Act, 2023 and its rules to the extent applicable and in force.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: Your name, email address, mobile number, billing address and delivery address.

• Account information: Information you provide when creating or using a customer account.

• Order information: Products purchased, order history, payment status, transaction references, delivery details, cancellations and refund requests.

• Customer support information: Messages, feedback, photographs and other information you share when contacting us.

• Optional wellness information: Information you voluntarily provide about your wellness goals, symptoms or health concerns through a quiz or customer support interaction.

• Technical and usage information: Your IP address, browser and device information, pages visited, interactions with our website and information collected through cookies or similar technologies.

• Marketing preferences: Your communication preferences and records of consent or withdrawal of consent.

Payment providers may collect payment credentials directly to process your transaction. Please do not send card details, PINs, passwords or one-time passwords to our customer support team.

2. How We Collect Information

We collect information:

• Directly from you when you place an order, complete a form, create an account, subscribe to communications or contact us.

• Automatically through website cookies and similar technologies.

• From service providers supporting payments, delivery, customer support and website operations.

• From platforms you use to interact with us, subject to your settings and their applicable policies.

If you provide another person’s information, such as a gift recipient’s delivery details, please ensure you have their permission to share it.

3. How We Use Your Information

We use personal information to:

• Process orders, payments, invoices, deliveries, cancellations and refunds.

• Create and manage customer accounts.

• Respond to queries, complaints and product feedback.

• Provide recommendations based on information you choose to share.

• Send order confirmations, delivery updates and other service communications.

• Send promotional communications where you have opted in or where otherwise permitted by law.

• Understand website performance and improve our products, services and customer experience.

• Measure marketing performance and support advertising, subject to applicable consent requirements.

• Prevent fraud, protect our systems and resolve disputes.

• Meet legal, tax, accounting and regulatory obligations.

We will obtain any consent required by law before processing your information for a purpose that requires it. This Privacy Policy does not replace a separate consent request where one is required.

4. Wellness Information

Information about your health and wellness may be sensitive. Providing this information is optional and is not required for an ordinary product purchase.

Where we collect it, we will explain the purpose and obtain the consent required by applicable law. We use it to respond to your query or provide the wellness recommendations you request.

Our quizzes and recommendations are informational and do not constitute medical advice, diagnosis or treatment.

5. Marketing Communications

With your consent where required, we may send product information, offers and updates through email, SMS, WhatsApp or other supported channels.

You can withdraw your marketing consent by:

• Using the unsubscribe option in an email.

• Following the opt-out instructions in the relevant message.

• Contacting us at info-in@moom.health

Opting out of marketing does not prevent us from sending essential communications about an order, payment, delivery, refund or account security.

6. Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies for:

• Essential functions, including cart and checkout operation.

• Remembering preferences.

• Website analytics and performance measurement.

• Advertising and campaign measurement.

Some technologies may be provided by third parties, including website, analytics and advertising providers.

Where required, we will request consent before using non-essential technologies. You can manage cookies through the website’s available privacy controls and your browser settings. Disabling certain cookies may affect website functionality.

7. Sharing Your Information

We may share information with:

• Website hosting and e-commerce service providers.

• Payment processors and payment service providers.

• Inventory, warehouse, fulfilment and delivery partners.

• Customer support and communication providers.

• Analytics and advertising providers, subject to applicable consent requirements.

• Moom group companies where necessary for the purposes described in this Policy.

• Professional advisers, regulators or authorities where disclosure is legally required or permitted.

• Parties involved in a proposed business restructuring or transfer, subject to appropriate confidentiality and legal safeguards.

We limit sharing to information needed for the relevant purpose. Service providers processing information on our behalf are expected to protect it and use it only for authorised purposes.

We will disclose sensitive wellness information only with the required permission or where disclosure is otherwise authorised by applicable law.

8. Processing Outside India

Some service providers or Moom group companies may process information outside India.

Where personal information is transferred outside India, we will follow applicable legal requirements, including relevant restrictions, consent requirements and safeguards. For sensitive personal information, we will ensure the protection required by applicable law.

9. Information Security

We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, disclosure, alteration, misuse or loss.

No online system is completely secure. Please keep your account credentials confidential and contact us promptly if you suspect unauthorised access.

Where required by law, we will notify affected individuals and relevant authorities of a personal data breach.

10. Retention

We retain personal information only for as long as necessary for the purposes described in this Policy, including order fulfilment, customer support, accounting, legal compliance and dispute resolution.

When information is no longer needed, we will delete it or anonymise it, subject to applicable retention requirements.

11. Your Choices and Requests

You may contact us to:

• Review or request access to information we hold about you.

• Correct inaccurate or incomplete information.

• Withdraw consent.

• Request deletion of information that is no longer required.

• Raise a privacy concern or complaint.

• Exercise other rights available under applicable law.

We may request reasonable information to verify your identity before acting on a request.

Some information may need to be retained for legal obligations or unresolved transactions. If withdrawing consent prevents us from providing a service you requested, we will explain the consequences.

We will respond within the timelines required by applicable law.

12. Children’s Privacy

Our website’s purchasing, account and wellness quiz services are intended for adults aged 18 and above.

We do not knowingly collect personal information from children through these services. If you believe a child has provided information to us, please contact us so we can investigate and take appropriate action.

13. Third-Party Websites

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies. Please review those policies before providing information.

14. Changes to This Policy

We may update this Policy to reflect changes in our services, data practices or legal requirements.

The updated version will be published on this page with a revised date. Where required, we will provide additional notice or obtain fresh consent. Publishing an update does not itself provide consent for a new use of personal information.

15. Contact and Privacy Grievances

For privacy queries, consent withdrawal or requests relating to your information, contact:

Moom Health Services Private Limited

Email: info-in@moom.health

Telephone: 18003094507

Address: E11/12, 3rd Floor, Block E, Vasant Vihar, New Delhi – 110057, India.

Please include a brief description of your request. Avoid sending unnecessary medical records or sensitive identity documents.

Effective date: 08th October, 2026