Moom Terms of Service
Welcome to Moom. We want you to have an enjoyable experience with us throughout your Moom journey.
These terms and conditions (the “T&Cs”) apply to https://in.moom.health (the “Site”) and form the terms and conditions on which we supply products and services to you. Please read through the T&Cs before using the Site or placing an order. By placing an order, you agree to the T&Cs applicable at that time. Nothing in these T&Cs limits any rights or remedies that cannot be excluded under applicable Indian law.
Complimentary Gifts & Redemptions
From time to time, Moom may offer complimentary gifts or promotional items as part of customer support, marketing campaigns or goodwill gestures.
All complimentary gifts are subject to availability, order eligibility and any redemption limits stated with the relevant offer.
Moom reserves the right to modify, substitute or limit future complimentary gift offers and to decline redemptions involving established misuse or abuse of promotions. Changes will not remove a benefit earned under an accepted order except where fraud or misuse is established or otherwise permitted by law.
Complimentary gifts have no cash value, are non-transferable and may not be exchanged for cash. If a qualifying order is cancelled or returned, we will explain any applicable treatment of the gift or promotional benefit.
Information About Us
We are Moom Health Services Private Limited (“we”, “us” or “Moom”), a company registered in India. Our registered office is at E11/12, 3rd Floor, Block E, Vasant Vihar, New Delhi – 110057, India.
You can contact us by writing to info-in@moom.health or calling 18003094507.
If we need to contact you for service-related matters, we may do so using the email address, telephone number or postal address you provided with your order. “Writing” or “written” in these T&Cs includes emails.
Information Disclaimer
Moom does not provide medical care, medical opinion, medical advice, diagnosis or treatment. Information found on the Site or its links is general in nature and is not intended to diagnose, treat, cure or prevent any disease.
Consult your healthcare practitioner before starting a supplementation programme or taking Moom products, particularly if you are pregnant, breastfeeding, taking medication or have a medical condition. Always seek guidance from a qualified healthcare professional about your health or possible interactions between supplements and medication. Tell your doctor or pharmacist about any Moom products you are taking.
Always read the product label, ingredients, warnings and directions for use. Do not exceed the recommended usage. Supplements should not replace a varied, balanced diet. Keep supplements out of reach of children and follow product-specific age restrictions and storage instructions.
Individual results may vary. Testimonials describe individual experiences and do not guarantee the same results for everyone. Our wellness quiz and recommendations are informational and do not replace professional medical advice.
Accessing And Using The Site
As a condition of placing an order or creating an account, you confirm that:
• All information supplied by you is accurate, current and complete.
• You are at least 18 years old and legally capable of entering into a contract.
• You will not copy or distribute protected Site content without the owner’s permission, except where permitted by law.
You are responsible for your use of the Site and for keeping your account credentials confidential. Please notify us promptly if you suspect unauthorised access.
We may restrict or disable an account where reasonably necessary to address fraud, unlawful activity or a material breach of these T&Cs.
Prohibited Activities
You agree not to:
• Use the Site for illegal or fraudulent purposes or in violation of applicable laws.
• Impersonate any person or entity or misrepresent your affiliation with another person or entity.
• Attempt unauthorised access to, interfere with or disrupt systems or networks connected to the Site.
• Upload malware, viruses or other harmful code.
• Post or transmit material that infringes intellectual property or privacy rights, is fraudulent, threatening or defamatory, or is otherwise unlawful.
Loyalty Programme (“Club Moom”)
This section applies only where Club Moom is offered on the India Site.
If you participate, you may earn and redeem rewards according to the India programme’s published points and reward structure.
You agree to the following:
• Points and rewards have no cash value and may not be exchanged for cash.
• Points and rewards cannot be transferred, bought, sold or traded.
• Points and rewards will be shown in your account and updated within a reasonable period after a qualifying transaction.
• If you believe your balance is incorrect, contact us so we can investigate and correct any verified error.
• Rewards may be redeemed only through your personal account and in accordance with their stated conditions.
• Eligible purchases, exclusions, expiry dates and redemption conditions will be disclosed in the programme terms.
• Reward codes cannot be combined with other promotions unless expressly stated.
We may change or discontinue the programme prospectively. Material changes, including the treatment of existing points and rewards, will be communicated in advance where required by law. Changes will not retrospectively remove benefits already redeemed under an accepted order.
Links To Third-Party Sites
The Site may contain links to third-party websites, including payment service providers. These providers may have their own terms and privacy policies, which you should review before using their services or sharing information.
We do not control independent third-party websites. Their involvement does not exclude any responsibility Moom has to you under applicable law.
Intellectual Property Rights
Moom is the owner or licensee of intellectual property rights in Site content, branding and materials, except where another owner is identified.
You may access the Site for personal shopping and information purposes. You may not reproduce, modify, republish, distribute or commercially exploit protected content without the owner’s permission, except where permitted by law.
Warranties And Liability
We aim to maintain accurate information and a reliable Site. However, we cannot guarantee uninterrupted or error-free access.
To the extent permitted by law, the Site and its informational content are provided on an “as is” and “as available” basis. This does not exclude product warranties, obligations or remedies imposed by applicable law.
We are responsible for our obligations under these T&Cs and applicable law. To the extent legally permitted, we are not liable for indirect or consequential losses that were not reasonably foreseeable when your order was accepted.
Subject to the exceptions below and to the extent permitted by law, our liability for ordinary contractual losses relating to an order will not exceed the amount paid for that order.
Nothing in these T&Cs excludes or limits liability for fraud, wilful misconduct, product liability, injury caused by negligence, or any liability, warranty or consumer remedy that cannot lawfully be excluded or limited.
Payments may be processed by third-party payment providers. Please do not send card details, PINs or one-time passwords to our support team. Use of a payment provider does not remove Moom’s responsibility for any obligation it owes you under applicable law.
Indemnities
To the extent permitted by law, you are responsible for losses directly caused by your unlawful or fraudulent use of the Site, infringement of another person’s rights or material breach of these T&Cs.
This provision does not require you to indemnify Moom for its own negligence, misconduct or breach of law, and does not limit your statutory consumer rights.
Orders & Payments
You may place an order by completing the order and payment process on the Site. Please ensure your selected products, quantities, contact information and delivery address are correct.
An initial acknowledgement confirms receipt of your order. Our acceptance takes place when we send an order confirmation expressly accepting it, or a dispatch confirmation, whichever occurs first. Each accepted order forms a separate contract governed by these T&Cs. Please quote your order number when contacting us.
We may decline or cancel an order for a reasonable cause, such as unavailable stock, an unserviceable address, failed payment, a material pricing or description error, or suspected fraud. We will inform you and refund any amount collected for products we cannot supply.
Prices are displayed in Indian Rupees (INR) and include applicable taxes. Any delivery or other applicable charges will be disclosed before you confirm your order. The final amount payable will be shown at checkout.
Prices may change for future purchases without changing the price of an accepted order. If a material pricing error affects your order, we will contact you before proceeding. You may accept the corrected price or cancel for a refund.
Available payment methods will be displayed at checkout. Any payment deadline or order-expiry condition will be disclosed during the ordering process.
To request a change or cancellation, contact info-in@moom.health promptly with your order number. Requests before dispatch will be accommodated where operationally possible. After dispatch, changes or cancellation may no longer be possible and the returns provisions below will apply. We do not charge an order cancellation fee.
Product Availability And Shipping
Products are subject to availability. We may modify or discontinue products for future purchases. If an accepted order cannot be fulfilled, we will contact you to arrange a refund or an alternative you expressly accept. We will not substitute a different product without your agreement.
Please contact us immediately if your delivery information is incorrect. Address changes after dispatch may not be possible. Any agreed additional redelivery costs will be explained before they are incurred.
Returns
Because supplements are consumable products, we generally do not accept returns, exchanges or refunds for a change of mind or personal preference.
This restriction does not affect your rights in relation to damaged, defective, expired, incorrect or missing products, products materially different from their description, or delayed or undelivered orders where a remedy is available under applicable law.
Incorrect / Defective Items
If you receive an incorrect, damaged, defective or expired item, contact info-in@moom.health promptly with your order number, a description of the issue and photographs where reasonably available.
Please retain the product, packaging and batch details while we investigate. An unboxing video is not mandatory. Do not consume products that appear damaged, tampered with or unsafe.
For change-of-mind requests, opened or used products are not eligible for return. However, an opened pack will not automatically disqualify a genuine defect or safety complaint.
Depending on the issue and your applicable rights, we will arrange an appropriate replacement, refund or other remedy. If a return is required because of our error or a product defect, we will arrange collection or cover reasonable agreed return shipping costs. Please contact us before sending a product back.
Approved refunds will be initiated within [Insert confirmed refund processing period], generally to the original payment method. Where that is unavailable, including for eligible cash-on-delivery refunds, we will agree on a suitable alternative with you. Bank or payment-provider processing times may vary. Any delivery charges refundable under applicable law will also be refunded.
Delivery
We deliver to serviceable addresses within India. Delivery charges and estimated timelines will be communicated on the Site or during checkout.
Orders are processed and dispatched within an estimated [Insert confirmed dispatch time in business days] after order confirmation. Delivery time varies by destination and courier availability.
If a material delay occurs, we will provide an update and explain the available options. Delivery estimates may be affected by public holidays or circumstances outside our reasonable control. This does not exclude remedies available under applicable law for delayed or undelivered orders.
If tracking shows delivery but you have not received the parcel, contact us promptly so we can investigate.
When You Become Responsible For The Product
The product becomes your responsibility when it is delivered to you or a person you authorise to receive it. Ownership passes when we have received payment in full and the product has been delivered.
These provisions do not remove your rights in relation to damage, defects, incorrect goods or a disputed delivery.
Personal Data
We may collect, use and share personal information to fulfil orders, process payments, provide customer support and carry out other purposes explained in our Privacy Policy.
Promotional communications are subject to your preferences and applicable consent requirements. Agreeing to these T&Cs does not automatically enrol you in marketing communications.
General
Returns, replacements and refunds are governed by the sections above and applicable Indian law.
These T&Cs and disputes arising from them are governed by the laws of India. Disputes may be brought before courts, consumer commissions or other authorities having jurisdiction under applicable law. Nothing here restricts a consumer’s statutory right to bring a complaint in a legally permitted forum.
Customer Complaints And Grievance Redressal
For questions or complaints, contact info-in@moom.health or 18003094507.
You may also contact our Grievance Officer:
Email: info-in@moom.health
Telephone: 18003094507
Address: E11/12, 3rd Floor, Block E, Vasant Vihar, New Delhi – 110057, India.
We will acknowledge consumer complaints within 48 hours, provide a copy of the complaint as recorded, and redress the complaint within one month of receipt, in accordance with applicable law.
Please include your order number and a description of the issue. This process does not restrict your right to approach a competent consumer commission, court or other authority.
Updates
We may update the Site and these T&Cs from time to time. Revised T&Cs will be published here with an updated date, and we will provide additional notice where required by law.
Changes apply prospectively and will not retrospectively reduce your rights under an order already accepted.
If you have questions about these T&Cs, contact info-in@moom.health.
Effective date: 08th October, 2026